Tuesday, February 23, 2010

Okay my what an expierience I have had this am

Oh my what an expierience I have had on the phone this morning . well it all started when I found a staple in my blister packet of my immitrex which I take for my migraines .So thinking I was doing the right thing by reporting this to Glaxo smith kline who makes immitrex . Well their customer service rep let me know that they cannot send the meds back to me they have to instead send them to the clinic I go to . well the thing with this clinic is that they will deny ever receiving the meds from the company and I know because they have done this to me before . So when I explained this to the rep she said she was sorry but that was all they could do . But yet they want to send fed ex out here to take the pkg of meds away from me and I would have to wait five days for them to send it to the clinic . I told them no thank you and I will never ever again use a smith glaxo kline product again I will instead ask my dr to prescribe zomig from now on . also they could never get the clinic on the phone so if they cannot even answer their phone or return a phone call how in the hell do they expect them to keep up with a certain individuals meds ? This clinic has no leadership at all and once I move to Ohio I will have a job and I will get health insurance no matter the cost I dont care . I wish I had another option here but I dont . well any way enough of my venting , be carefull out there among them english and negative ghost rider .

4 comments:

  1. I really believe health care people couldn't care less about the patients. Some do but the general majority just want our money. We are held accountable for our actions every time we see a doctor but somehow nobody else is responsible for the things that negatively affect our health. I'm sorry you had this experience. Hopefully when you move you can find a gem of a doctor. They are out there. I had one who had a good reputation and the power to fix situations like yours. Unfortunately, I moved! Keep smiling.

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  2. Sounds as though you've had a rough experience. Hope things are better for you now...

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  3. :( Geesh....so much for patient care and protection! It's so frustrating when they just refuse to take care of it! When I was taking imitrex injections, I had a NUMBER of injection kits fail on me and the pharamcies we used were always able to replace them. I'm now using the pills that come in the blister packets like yours. Although, I think I have the generic brand. So thankful for those little pills...they make life so much easier for me!

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  4. sounds frustrating for sure! hang in there!!!

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